Terms of service

These Terms of Service ("Terms") govern your access to and use of the Velora website (the "Site") and any products or services purchased through it. By accessing the Site or making a purchase, you agree to be bound by these Terms.

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1. Use of the Site

· Eligibility: You must be at least 18 years of age to use the Site and purchase our products.
· Account: You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
· Prohibited Conduct: You agree not to misuse the Site. This includes, but is not limited to: attempting to interfere with the Site's security, using automated systems to extract data, or posting any unlawful, harassing, or fraudulent content.

2. Product Information & Disclaimers

· Educational Content: All information provided on the Site regarding skin conditions, ingredients, and routines is for educational and informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your dermatologist or physician with any questions regarding a medical condition.
· Individual Results: While we craft our products for sensitive, reactive skin, individual results and experiences will vary. We do not guarantee specific outcomes.
· Ingredients & Allergies: We disclose all ingredients on our product pages. You are solely responsible for reviewing ingredient lists and determining if a product is suitable for you, especially if you have known allergies or sensitivities. We recommend a patch test prior to full use.
· Product Changes: We reserve the right to modify product formulas, packaging, and pricing at any time without notice.

3. Purchases & Payment

· Orders: All orders are subject to availability and our acceptance. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or errors in product or pricing information.
· Payment: You agree to provide current and accurate payment information. By placing an order, you authorize us to charge your selected payment method for the total amount (including tax and shipping).
· Sales Tax: We collect applicable sales tax as required by law.
· Shipping: Shipping times are estimates and not guaranteed. We are not liable for delays caused by carriers or customs.

4. Intellectual Property

All content on the Site (logos, text, graphics, images, software) is the property of Velora or its licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our express prior written permission.

5. Limitation of Liability

To the fullest extent permitted by law, Velora shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Site or products, including but not limited to damages for lost profits, data, or personal injury, even if advised of the possibility of such damages.
Our total liability to you for any claim arising from these Terms or your use of the Site shall not exceed the amount you paid to Velora for the product or service at issue.

6. Indemnification

You agree to indemnify and hold harmless Velora and its officers, directors, employees, and agents from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms or your use of the Site.

7. Termination

We may suspend or terminate your access to the Site at our sole discretion, without notice, for conduct we believe violates these Terms or is harmful to other users, us, or third parties.

8. Governing Law & Disputes

These Terms shall be governed by the laws of the State of [Your State/Province], without regard to its conflict of law provisions. Any dispute shall be resolved in the state or federal courts located in [Your County/Region].

9. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the new Terms.