Shipping policy
Our Goal: To deliver your skincare solutions safely and efficiently. This policy outlines how we fulfill and ship your orders.
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1. Processing Time
All orders are processed within 1-3 business days (Monday through Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email with your order details and tracking information once your order ships.
2. Shipping Destinations & Carriers
We currently ship within the United States and Canada via trusted carriers.
· International Shipping: We are unable to ship internationally at this time.
3. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location, order weight, and selected service. We offer Standard and Expedited shipping options.
· Free Standard Shipping is available on qualifying orders.
· Delivery estimates are provided at checkout and in your shipment confirmation. These are carrier estimates and not guarantees.
4. Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number on the carrier’s website to monitor your package’s progress.
5. Shipping Address Accuracy
You are responsible for providing a complete and accurate shipping address. We are not responsible for packages lost or delayed due to incorrect addresses provided at checkout. If you notice an error, contact us immediately. If a package is returned to us due to an incorrect address, reshipping fees will apply.
6. Customs, Duties, & Taxes (International)
· Canadian Customers: You are responsible for all customs duties, import taxes, and brokerage fees imposed upon delivery. These fees are not included in your product or shipping charges. We cannot predict or control these charges.
7. Damaged or Lost Packages
· Damaged on Arrival: If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging. We will work to resolve the issue promptly.
· Lost in Transit: If your tracking shows a delivered status but you have not received your package, please check with household members, neighbors, and your local carrier. If the package is confirmed lost, contact us within 14 days of the expected delivery date so we can initiate an investigation.
8. Shipping Delays
We are not liable for delays caused by events beyond our reasonable control, including carrier delays, severe weather, natural disasters, or customs inspections.
9. Contact Us
For any questions about your order or this shipping policy, please contact:
Velora Customer Care
Email: pure.velora.co@gmail.com
Response Time: We strive to respond within 1-2 business days.